We accept credit card* and direct deposit**. Please make payments by the payment due date as per our deposit and final payment terms.
*Credit & Debit card merchant fees apply. (Visa and Master 1% and Amex 2%)
**Direct deposits may incur an additional bank fee which is payable by customers.

If you purchase from overseas, we accept credit card only. Please note, for security reasons, we only accept credit card details in person or over the phone and not via email.

A non-refundable deposit of 10% of the tour price per person is payable 7 days of our acceptance of booking.
(Except for marathon products. Please refer to the product pages.)

By 75 days prior to your tour commences, we will send you an invoice for the balance by email. The balance must be paid no later than 75 days prior to your tour commencement date.
(Except for marathon products. Please refer to the product pages.)

International land amendment fee is $ 50.00 per booking per person. Fees are GST free and are all non-refundable.

Please note that we will do our best to accommodate your amendments or your requests but cannot guarantee that all changes can be made.

Should you or a member of your party decide to cancel a booking or any part of the booking, you must advise us via email immediately. Cancellations by phone will not be accepted. The cancellation date is the date we acknowledged receipt of your written cancellation via email. If you email us outside our business hours, the next earliest operation date will be the date of receipt of your cancellation request. Our website applies Australian Eastern Standard Time, AEST (UTC+10).

All cancellations will be subject to the following cancellation charges:
(Except for marathon products. Please refer to the product pages.)

If you cancel:
1. More than 75 days prior to your tour commencement; loss of deposit
2. Between 74 and 15 days prior to your tour commencement; 25% of the total cost of tour
3. Between 14 and 7 days or less prior to your tour commencement; 50% of the total cost of tour
4. Between 6 and 1 days or less your tour commencement; 100% of the total cost of tour
If you are not present on the tour commencement date, 100% of total cost of tour

Any booking once made in relation to pre or post-tour rail tickets and hotel accommodation can not be cancelled and any money paid is not refundable. If you have purchased any air ticket from us, then the rules of the airline applicable will set out the cancellation and/or amendment charges.

Please refer to the General Booking Terms & Conditions for our policies including cancellations due to Force Majeure and other reasons.